Frequently Asked Questions

Order related:

1. Do i get updates regarding my order status? How do i track it?
All shipping details are shared via WhatsApp and email automatically. You can also contact us on 8141897676 for updates. 

2. Can I change my order? 
You can contact us on WhatsApp on 8141897676 or 7694841878 to make changes to your order if need be. However, it can only be done before the order is shipped or customised. 

3. What do I do if my order is damaged? 
Kindly whatsapp us on 8141897676 or 7694841878. 

4. Can I cancel my order if i change my mind? 
If the order has not been shipped, you can let us know if you'd like us to cancel your order. Kindly put the cancellation request on whatsapp at 8141897676. 

Shipping related: 

1. Where do you ship from?
Parcels are shipped from indore or Ahmedabad, via DTDC or Delhivery. If you'd like to request another courier, kindly contact us. 

2. Where do you ship to? 
Domestic is available all across India, free of charge on orders above 1000/- 
International shipping is also available at an extra charge, based on actuals.

3. How long does the order shipping take? 
Stitched Orders: Any customisation or stitching orders take about 7-10 days for processing. For quicker customisations, kindly contact us before placing an order. 
Non-customisation: Orders are mostly processed between 24-48 hours and shipped. 
Shipping across India takes about 5-6 days. 

4. Do you offer expedited shipping? 
Yes, there is an express shipping option for domestic shipping at 150/- extra. 

5. Do I have to pay customs for International shipments? 
Usually there are no customs for the shipments, but in case any arises, specially in the case for EU, it is the customer's responsibility to pay for it. 

Payment related: 

1. What payment methods are accepted? 
Prepaid: 
Bank transfer - account details are shared once order is placed. 
Online payment: Credit card, net banking, UPI payments. 

Cash On Delivery: For COD orders, you can pay 100 advance and rest on cod. 

2. What currency am I charged in? 
You are charged in INR. For other currencies, kindly message us. 

Delivery Related: 

1. What if I'm not at home when the parcel is attempted for delivery? 
Usually you will receive calls from the courier partners when they attempt delivery of the parcels. However, you can keep a track, and keep us informed if anything changes. 

Stitching Related:

1. Do you offer custom stitching? 
Yes, we offer custom stitching. You can even share patterns that you'd like stitched for dresses so as to ensure that you get your perfect outfits. You can provide us with measurements or select a size from our size chart. . 

Return Related: 

1. Do you accept returns? If so, what is your policy? 
We do not accept returns unless the items are defective or damaged. Kindly understand that small misprints are not considered defects or damages and are key to block printing processes. In case of any confusions before ordering, you can ask us as many questions as possible. There might be slight colour differences in the digital and fabric colours, and that is not a ground for return. 

2. Can I exchange an item? 
Kindly contact us on 8141897676 regarding your particular request. 

Wholesale Orders Related: 

1. Do you propose wholesale trade too? 
Yes, we deal in wholesale. Kindly contact us on 7694841878 for wholesale orders. 

2. Can we visit your store for purchases? 
Yes, you can visit for wholesale purchase only. We recommend you to check out the website thoroughly before to get an idea of our collection. Please get in touch with us via our WhatsApp for the same.